Housekeeping Supervisor - Casa Loma Beach Hotel

Summary of Position:

The Housekeeping Supervisor position supervises all Housekeeping line staff and coordinates with all hotel departments to meet Marc & Rose quality standards. 

Essential Functions:

• Plan, organize and monitor associate activities to ensure compliance with safety, cleanliness and quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Work with Housekeeping associates on a one-on-one basis to build their housekeeping skills.
• Complete performance inspections on Room Attendants after completion of service to rooms.
• Complete performance inspections on Room Attendants during their daily work schedule to ensure all areas are clean and up to hotel Standards.
• Assist Housekeeping Manager in monitoring overall staff performance on a daily, weekly and monthly basis.
• Communicate and interface with other departments to provide compassionate, personalized service.
• Facilitate quick delivery of guest errands.
• Complete daily housekeeping boards on hotel PMS system
• Keep work area clean, professional and inviting at all times.
• Other duties assigned by Housekeeping manager and General Manager

Qualifications:

Language: Bilingual in Spanish and English strongly preferred

Experience: One year housekeeping supervisory experience required.

Certificates or Licenses: Certification in sanitation, chemical usage or safety preferred

Knowledge, Skills, and Abilities:

•             Ability to train and supervise with strong leadership skills.

•             Ability to make quick and efficient decisions to benefit the team and guest.

•             Ability to memorize and perform BEyond Expectations Standards, AAA 4 diamond standards, and Mystery shopper standards

•             Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

Please note that this is a summarized version of the original job description, focusing on the key responsibilities and qualifications to help potential job seekers determine their interest in the position.  Interested and viable candidates can review the full job description and are invited to apply via our career site posting Housekeeping Supervisor at Casa Loma Beach Hotel | Marc & Rose Hospitality in order to be considered.