Breakfast Panel: Customer Service Workshop

Laguna Beach Chamber of Commerce

presents a comprehensive Customer Service Workshop

for owners, managers, and employees.

The Chamber is interested in providing a top-level Customer Service discussion for business owners, managers, and their staff in Laguna Beach to ensure consistent positive shopping experiences for residents and visitors.

We are aiming to create a standard for our local businesses so that anywhere people visit, or locals shop in Laguna, they can count on great customer service.

The conversation will also include strategies for growing our customer base through cultural awareness and inclusion.

Date: March 21st, 2023

Time: 8:30-10 am

Location: 7 Degrees

Panelists include:

1. Carmelit Green - Store Manager, Troy Lee Designs

2. Kavita Reddy - Owner/Operator Tea & Turmeric Co.
3. Ali North - Resort Concierge Manager, Surf & Sand Resort
4. Don Han - Director of Community Partnerships, OC Human Relations

Moderator:
Ed Steinfeld - Morning Host, KX FM Radio

Background/Context:

We recognize that without customers, there is no business. Offering a great customer experience is essential to creating loyal customers to ensure long-term sustainability and success for all of our businesses with abundant employment opportunities contributing to the economic health of workers from around Orange County.

This idea came about since each of our businesses require training for our staff, likely presenting similar values and content. Doing this together will save each of us time. Also, there is another level of accountability added: customer service excellence has a ripple effect throughout the community, even resulting in increased sales tax that supports all kinds of important funding initiatives for the city and its residents. Our front-line staff can take away a sense of importance in the role they play in the overall health and well-being of the entire Laguna Beach community and the employees who rely on the income.

We are all challenged by residents not visiting our businesses enough (buying online) so it's necessary that we provide something more than just products and a sense of obligation to support local. We need to offer positive, enriching, and meaningful experiences to our residents.

For our visiting customers, as a collective, the community of Laguna Beach should be known across the world as an inclusive and inviting place to visit where people from all backgrounds can feel comfortable and welcomed.

EVERYONE does better when EVERYONE does better.